Terms and Conditions

These Terms and Conditions describe the rules that apply when you use SpinStag’s online casino and sportsbook services. They set out the relationship between us and our players, including account use, deposits and withdrawals, promotions, and how we handle disputes. By registering or playing you agree to abide by these terms and any specific rules that apply to particular promotions or products.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must notify us immediately if you suspect unauthorised use of your account or any security breach.

We may suspend, restrict or close accounts where we reasonably suspect fraud, multiple-account abuse, money-laundering or other breaches of these terms. We will inform you where possible and give you the opportunity to respond, except where we reasonably believe doing so would prejudice an investigation.

Eligibility requirements

To use our services you must be at least 18 years old and resident in a jurisdiction where online gambling with our platform is permitted. You are responsible for complying with any local laws that apply to you. We reserve the right to refuse registration or to close accounts from restricted jurisdictions.

Acceptable platform use

You must not use the site for any unlawful purpose or in a way that would unfairly advantage your play or that of others. Prohibited activity includes collusion, the use of automated play bots, chargeback abuse and deliberate exploitation of system errors. Any suspected abuse may result in withheld funds and account closure pending investigation.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which are available with each offer. Unless otherwise stated, bonuses carry wagering requirements and game contribution rules; certain games may be excluded or contribute less to playthrough. We may set maximum bet limits while a bonus is active and may void bonuses or winnings where we reasonably believe terms have been breached.

Each promotion is limited to one person, household and IP address unless expressly stated. Time limits apply to bonus balances and free spins; unused promotional funds will be removed when those limits expire.

Deposits and withdrawals

All deposits and withdrawals must be made through the cashier. You must complete any identity verification checks we request before a withdrawal will be processed. Processing times and available methods vary by payment provider and will be shown in the cashier. We may apply transaction limits and hold withdrawals pending verification or due to regulatory checks.

Verification and limits

We will ask for documentation to verify your identity, address and payment method. Where verification is incomplete we may suspend withdrawals. Deposit and withdrawal limits can be set by you via responsible gambling controls or by us in line with our risk policies.

Dispute resolution

If you have a complaint, please contact customer support so we can try to resolve the issue. If we cannot reach an agreement you may seek independent advice or use appropriate dispute resolution services in your jurisdiction. We aim to handle complaints promptly and fairly.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified via the site and, where appropriate, by email. Continued use of your account after changes are published constitutes acceptance of the revised terms. Please check these Terms and Conditions regularly.