Contact Us
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with verification, withdrawals or setting deposit limits, contact us and we’ll aim to resolve your enquiry quickly. We work with authorised verification centres and partner organisations where needed, and can put you in touch with specialist teams to help in favour of a fast, clear outcome. For urgent matters, use live chat or phone anytime.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7) |
| General enquiries | [email protected] (response within 48 hours) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] |
| Privacy & security | [email protected] |
| Phone | +44 20 7946 0321 |
| Working hours | Live chat 24/7; Phone Mon–Fri, 09:00–18:00 |
Email Assistance
Email is the preferred contact method for detailed enquiries, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, username and up-to-date contact details. Providing precise information helps us resolve cases faster and avoids unnecessary delays. We'll reply as soon as possible and may request verification where necessary.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, while simple requests often get a reply the same day. More complex cases, such as verification, payment disputes or detailed account reviews, may take longer depending on their nature and any documents required. We will keep you updated throughout the process.
Feedback
Tell us what you think - we want to hear from you. Share feedback, suggestions or ideas to improve the site via live chat or email at [email protected]. All messages are read and reviewed by our team, and we use your input to refine features, promotions and usability. Your feedback helps us make the site clearer and more reliable for everyone.