Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect your personal information when you use SpinStag. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can exercise your rights. This page covers the main types of information we collect, how we use it, who we share it with and the measures we use to keep it safe.

Types of data we collect

We collect several categories of information to operate the online casino and sportsbook, manage accounts, process payments and meet legal obligations.

Personal data

This includes name, date of birth, contact details (email, postal address, telephone), identity documents required for verification, and payment details used to fund or withdraw from your account.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers, and site interaction data. This helps us secure accounts, deliver the service and improve site performance.

Transactional data

Payments, deposits, withdrawals, bet and play history, bonus activity and support interactions are recorded to enable account management, financial reconciliation and any required checks for fraud prevention and anti-money laundering.

How we use your information

We use personal and technical data to provide and improve our services, verify identity, process payments, handle disputes, comply with legal and regulatory obligations, and to contact you about your account. We may also use aggregated or anonymised data for analysis and service development.

Data protection practices

We protect data using appropriate technical and organisational measures including encryption of data in transit and at rest, access controls, and regular security reviews. Access to personal data is limited to staff and service providers with a legitimate need. We train staff on data protection and monitor systems for unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login and account functions, measure site usage and deliver relevant content. Some cookies are essential for the site to work; others are optional and used for analytics or marketing. You can manage cookie settings in your browser and in your account where applicable. For advertising cookies you may also opt out via industry tools.

Information sharing and third parties

We share data with third parties where necessary to provide the service - for example payment processors, identity verification and fraud prevention suppliers, IT and analytics providers, and regulatory or law enforcement bodies when required. All third parties we use are bound by contracts requiring appropriate data protection safeguards.

User rights

You have rights to access and correct your personal data, request deletion in certain circumstances, restrict or object to processing, and request portability where applicable. You can withdraw consent for marketing at any time. Some requests may be limited where we must retain information for legal or regulatory reasons, fraud prevention or dispute resolution.

Access, correction and deletion

To exercise your rights or ask about the information we hold, contact our privacy team at [email protected]. We will respond to legitimate requests and may ask for proof of identity before making changes for your protection.

Privacy policy updates

We may update this policy to reflect changes in law or our services. Material changes will be posted on the site and, where appropriate, communicated to account holders. Please check this page periodically for the latest version.