This page sets out the terms and conditions that govern use of the SpinStag platform and describes the contractual relationship between the operator and users. We provide information about account operation, eligibility, payments, promotions and dispute procedures. By using the platform you agree to these terms; please read them carefully and contact customer support if you need clarification.
Users are responsible for keeping account details accurate and for maintaining the confidentiality of login credentials. We require prompt notification of any unauthorised access or loss of credentials. Account holders must not allow others to use their account and remain liable for all activity occurring under their account until we have been notified and had reasonable time to act.
We may request identity documents, proof of address and payment evidence to verify accounts. Verification is required before certain withdrawals or where risk checks indicate a need. Account limits, including deposit, wager and withdrawal limits, may be applied by users or by us for compliance and safer-gambling reasons.
Access to the platform is limited to persons who meet legal age and jurisdictional requirements for online gambling in their place of residence. We may refuse registration or close accounts if eligibility cannot be established. Only one account per person, household or payment method is permitted without prior approval.
Users must not use the platform for fraudulent, abusive or illegal purposes. Prohibited conduct includes: collusion, bonus abuse, money laundering, account sharing, and attempts to manipulate games or services. We may suspend or close accounts and retain funds where misuse, suspicious activity or breach of these terms is identified.
Promotions and bonuses are subject to separate promotion terms which form part of these terms. Eligibility, wagering requirements, contribution rates and maximum bet limits will be set out in the relevant promotion details. We reserve the right to modify, suspend or withdraw promotions and to withhold bonuses where abuse or manipulation is suspected. Promotional terms take precedence where explicitly stated.
All deposits must be made using payment methods accepted in the cashier. Withdrawals are subject to verification checks and may be processed only to source-verified accounts or cardholders. We may impose minimum and maximum transaction limits and apply internal processing times necessary to complete compliance and security checks. Fees charged by payment providers are the responsibility of the user unless otherwise stated.
We aim to resolve disputes promptly. Please contact customer support with full details of any complaint. If the complaint cannot be resolved directly, we will explain available escalation routes and any independent complaint or arbitration facility that applies. Users must pursue internal resolution before seeking external remedies.
We may amend these terms from time to time to reflect changes in law, regulation, services or operational requirements. Changes will be published and, where material, notified to users. Continued use of the platform after publication of amended terms constitutes acceptance. For clarity, communications from Spin Stag will indicate when an update affects user rights or obligations.
