User Privacy Policy

This Privacy Policy explains how SpinStag collects, uses and safeguards personal information when you create an account, use our services or visit our website. We respect your privacy and set out below the types of data we process, why we process it and how we protect your information. Please read this policy to understand your rights and how to contact us about your data.

Types of data we collect

We collect a range of information that helps us operate accounts securely, deliver services and meet legal obligations. Broad categories include personal data, technical data and transactional data.

Personal data

Identity details such as name, date of birth and national ID where required for verification.
Contact information including email address, postal address and telephone number.
Verification documents such as copies of identity documents and proof of address for KYC checks.

Technical data

Device and browser information, IP address and connection data.
Usage data including pages viewed, session times and in-site navigation to help maintain and improve services.
Security data such as login timestamps, failed login attempts and device identifiers used for account protection.

Transactional data

Payment and billing details required to process deposits and withdrawals (payment provider references, transaction amounts and dates).
Account activity including bets, game history and balances, which we retain for auditing, dispute resolution and regulatory compliance.

Use of information

We use data to provide and maintain accounts, process payments, verify identity, prevent fraud, comply with legal obligations and respond to enquiries. Aggregated and anonymised information may be used for analytics and service improvements. We do not use personal data for purposes without a lawful basis or beyond the scope described here without notifying you.

Data protection practices

We apply technical and organisational measures to protect data against unauthorised access, alteration and loss. These measures include encrypted connections for data in transit, access controls for systems holding personal data and routine security reviews. Access to personal information is limited to staff and service providers who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support functionality, measure performance and deliver analytics. You can manage cookie preferences through your browser; however, disabling some cookies may affect the functionality of the site. Further details on the categories of cookies and how to opt out are available in our cookie settings.

User rights

You have rights in relation to your personal data, including the right to access, rectify and request deletion of information, to restrict or object to certain processing and to portability where applicable. You may also withdraw consent for specific processing activities at any time.

Access, correction and deletion of data

To exercise your rights, contact our support team. We will respond to verifiable requests and provide information on how to update, export or remove your data. Certain information may be retained where retention is necessary for legal, tax or security obligations.

Information sharing and third parties

We may share personal data with payment processors, identity verification services, regulatory bodies where required, and trusted service providers that perform functions on our behalf. All third parties are required to process data in line with confidentiality and security standards.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will notify you by posting a revised policy on the site and, where appropriate, by other means. Check this page periodically for the latest version.

If you have questions about this policy or how Spin Stag handles personal data, contact our support team using the account support options available on the website.