At SpinStag we are committed to safer gambling and to helping players keep play enjoyable and under control. We place player safety at the centre of our service and provide practical tools, clear information and supportive guidance so customers can manage their activity responsibly.
We believe gambling should be a form of controlled entertainment. Our approach is built on prevention, transparency and timely support: preventing harm by offering limits and reminders, providing clear information about how to use those tools, and responding quickly when a player needs help.
Players can use a range of controls from their account area to manage how they play. These include deposit limits, voluntary time-outs and self-exclusion. We also offer session reminders and reality checks to help maintain awareness during play.
Deposit limits let you cap how much you add to your account over daily, weekly or monthly periods. You can lower limits immediately from account settings; increases normally take effect after a short cooling-off period to avoid impulsive changes.
Loss limits are a useful way to prevent spending above a comfortable level. Where available, set a loss cap for the same intervals as deposit limits. If you don’t see a dedicated loss limit option, combining deposit limits with session reminders achieves a similar control.
Time limits and reality checks prompt you at set intervals to review how long you have been playing. For a short break use a time-out option; for longer breaks choose a full account suspension or self-exclusion.
If you decide you need a longer break, self-exclusion closes access to real‑money play for a chosen period. During self-exclusion marketing communications stop and account access is blocked. Early reversal is not normally permitted to protect your decision to take a break.
If you need further assistance, speak to our support team via live chat or email at [email protected]. Additional help is available from recognised charities such as GamCare and BeGambleAware, which offer confidential advice, counselling and practical tools including self-exclusion schemes. If you have an account with Spin Stag and need help applying a measure, our team can guide you through the available options.
