Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team by live chat for immediate help, by email for account or payments enquiries, or by phone for urgent matters directly. The support centre aims to respond promptly during operating hours and will direct enquiries to the appropriate department. Use the contacts below to reach customer support, affiliates or general enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account and technical issues) |
| General enquiries | [email protected] (billing, company enquiries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Payments | [email protected] (withdrawal and deposit enquiries) |
| Phone | +44 20 7946 0321 (London line; available for urgent account matters) |
| Working hours | Mon–Fri, 09:00–18:00 (email replies within 24–48 hours) |
For detailed enquiries, account issues or matters requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username and up-to-date contact details to help process the request without delay. Attach any relevant files (ID, screenshots) and allow reasonable time for verification; incomplete information may slow response times.
Support queries are usually handled promptly: most enquiries receive a response within one business day. Simple requests are resolved quickly via live chat or email, while more complex matters—such as verification, payment investigations or compliance reviews—may require additional checks and therefore take longer to resolve depending on their nature. Expect follow-up updates if a case is ongoing.
Your feedback matters — please share any suggestions, ideas or issues to help improve the site. Every message is reviewed carefully by the team and used to refine content, fix problems and enhance the overall user experience. Feedback helps prioritise new features, better guides and smoother journeys, so please say what would make this site more useful to you.
