Need a hand? Our team can help with account enquiries, technical issues, verification and general feedback. If you require assistance with deposits, withdrawals or responsible-gambling tools, contact our support centre and we’ll do our best to help. We also handle partner and affiliate enquiries on behalf of our organisation, and we’ll favour quick resolution wherever possible. For security or privacy questions, contact the relevant team.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 3842 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent account holds or verification queries, please use live chat for fastest response. Non-urgent enquiries will be handled by email within business hours. Remember to have your account ID and authorised proof of identity ready when contacting us to speed up verification.
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details. Including account ID, screenshots or copies of documents speeds handling and helps avoid delays. We aim to reply to account-related emails within a few business hours.
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and live chat is available for immediate help. Complex cases requiring verification or investigation may take longer depending on their nature, often several days. If you need an update, please reply to your ticket and we will provide progress as soon as possible.
We’d love your feedback on SpinStag. If you have suggestions, ideas or notice anything that could be improved, please share them with us. Every message is reviewed by our team and used to improve the site, promotions and support. Your input helps us make the service clearer, safer and easier to use for everyone.
